Executive leader focused on driving growth, developing high-performing organizations and creating amazing customer experiences. Leadership experience in business operations, account management, customer success, product management, sales operations, finance and strategy in the Fortune 1000 and with start-ups. Passionate about learning and disrupting education.
Currently, I am GM of Chegg Tutors — doing my part to reshape education for students — creating quality experiences for students and tutors while driving growth for Chegg’s Tutors marketplace business.
VP of Enterprise Services at Upwork, leading account management and client success functions — I was the executive responsible for driving growth through expansion, adoption, retention and success with enterprise-scale customers.
Head of Business Management at Upwork — leading business planning, execution management, sales operations and analytics at Upwork.
Head of Products for an early stage startup — leading and defining the go-to-market strategy, roadmap, design and development of products that helped companies make better decisions that drive revenue growth.
Founded and led the Product Intelligence & Operations function at salesforce.com — powering product strategy decisions that drove adoption, retention and growth.
Finance and strategy at Leapfrog — led strategic and financial support to product management, marketing and R&D; developed company-wide KPIs and metrics to drive profitability and performance for online educational products; and led business planning and valuations for new products and markets specific to educational gaming consoles, educational software, downloadable content, reading platforms and early-ed toy lines.
Various leadership roles across finance, strategy and sales operations in the Fortune 1000 and with startups; and previously served as Board Director of Hyphen, an Asian-American media non-profit organization — advising and guiding the business and operations strategy.